Frequently Asked Questions

Everything you need to know about shopping with Hatchery Cribs Singapore.

What are your delivery options within Singapore?

We offer standard doorstep delivery within 3-5 business days for a flat fee of $5, or free shipping on all orders over $80. Express same-day delivery is also available for orders placed before 12 PM.

How do I ensure I choose the right size for my baby?

Each product page features a detailed size guide based on age, weight, and height. We recommend measuring your child and comparing it to our charts, as individual fits may vary by collection.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items and intimate wear are non-returnable.

Are your clothing materials safe for sensitive newborn skin?

Absolutely. We prioritize OEKO-TEX certified organic cotton and bamboo fabrics that are hypoallergenic, breathable, and free from harsh chemicals to ensure maximum comfort for your baby.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and local payment options including PayNow and GrabPay for your convenience.

Can I include a gift message with my order?

Yes! During checkout, you can select the 'Gift Wrap' option and include a personalized message which we will hand-write on a complimentary gift card for the recipient.